Returns & Exchanges

At Nayajaisa, we strive to ensure your electronics reach you in perfect condition, but we offer a hassle-free 7-day return policy if your device is defective or not as described. All returned items must be in their original packaging with all accessories and warranty cards included.

Return Process

• 1.
  Initiate Request

  Log into your Nayajaisa account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Verification

  Our technical team will review your request and may ask for photos or videos of the electronic device to verify the reported issue.

• 3.
  Safe Packaging

  Once approved, securely pack the device in its original box with all cables and manuals to prevent damage during the reverse transit process.

• 4.
  Pickup and Refund

  Our courier partner will collect the package within 48 hours, and your refund or replacement will be processed after a final warehouse inspection.